Giving Visibility When It's Needed: Load Secure Debuts "Spot Location Tracking"

Amidst frequent fraud and infrequent updates, many customers require their third-party logistics providers to share location tracking with them. This has encouraged many to sign lengthy contracts with location visibility providers, often with minimum spends, overage charges, and limited features. However, some companies would prefer an alternate approach, and some customers require the explicit use of Load Secure.

Load Secure Increases Access to Visibility

Some companies would rather not sign a 3-year, $60k minimum annual spend contract for location tracking with minimum support and not much innovation. This is one of the top reasons why logistics providers turn to Load Secure. However for some, even adopting a usage-based system such as Load Secure can prove as a slight hurdle as it still has to go up the ladder for approval.

Load Secure decided to offer a fast and convenient way for these businesses to provide real-time location tracking for their customers – “spot tracking”, similar to spot insurance. 

How it Works

Those wishing to utilize spot tracking can go to the spot tracking page where they will first pay for the load to be tracked. This helps provide a layer of security. After payment, they are brought through an order creation process. They will enter the order’s information, the driver’s phone number, and any notes needed for the driver.

After the order is created, the driver receives a text message with a link to install the app. They install the app securely and allow their location permissions. At the same time, you receive a link to your email that has the live location displayed on the map, provides breadcrumbs, an activity log, order information, and ETA, and more.

Avoiding Friction

Load Secure offers the same level of support to spot tracking customers as it does to their regular users. Support is available to both drivers and users through chat, phone, and email. Load Secure believes if visibility isn’t accessible, there’s not much point to it.

While the process to set up orders and access the app and tracking links is simple, the team at Load Secure understands issues and questions arise, so they strive to be available 24/7 for support.